State corporation “Government for Citizens”

The system of organization of rendering of state services is permanently improved in Kazakhstan. According to the decision of the Government of the RK,  recently was founded a State corporation “Government for Citizens” (hereinafter – the Corporation), which has integrated in itself Republican State Enterprises “Public Service Center”, “Research and development centre of Land Register”, “Center for Real Estate”, Republican state budget-supported enterprise “State Center for Payment of Pensions”. The Corporation thereby became the unified provider, carrying out the activity in the sphere of rendering of state services to natural persons and legal entities by “one stop” principle, registration of pledges of movable property, technical inspection of buildings, constructions, maintenance the state Land register, pension and social security services.

The purpose of foundation of the Corporation is improvement of quality of the state services, reduction of timeline for delivery of services, as well as simplification of service receiving by citizens. For example, according to the Law, the service providers are obliged to create necessary conditions for physically challenged persons when receiving the state services by them.

The Corporation carries out accept and check of completeness of documents and undertakes the interaction with the authorized governmental bodies. The list of the state services rendered by the Corporation is defined by the Register of the state services approved by the Government.

Improvement of quality of the state services is to be reached by ensuring the uninterrupted functioning of the information systems containing necessary data for rendering of state services. So, when rendering the state services it is prohibited the reclamation from service receivers of documents, which can be received from information systems; and notarized copies of documents if originals are submitted for verification to the service provider.

The great value is set to functioning of sector of self-service. The necessary consultation is carried out on questions of use of services of a web portal of “the electronic government” and use of a digital signature. Citizens are given an opportunity of receiving self-dependently the state services rendered by means of a web portal of “the electronic government” (www.egov.kz ).

Currently the procedural issues to be resolved and bylaws regulating activity of the Corporation to be adopted.

Gaukhar Abdigaliyeva

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